Returns & Exchanges

At Truly PVC, we want you to be completely satisfied with your home improvement purchase. If your hardware or fittings aren't a perfect match, you can return unused items in their original packaging within 30 days of delivery.

1

Initiate Your Return

Contact our customer support team with your order number and the specific PVC components you wish to return to receive a Return Merchandise Authorization (RMA).

2

Secure Packaging

Place the items securely in their original packaging, ensuring all screws, gaskets, and accessories are included to avoid restocking fees.

3

Ship the Items

Affix the provided return label to your package and drop it off at any authorized courier location; we recommend keeping your tracking receipt for peace of mind.

4

Inspection and Refund

Once our warehouse team verifies the condition of the returned goods, we will process your refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing